Refund & Return Policy

Last updated: October 5, 2026

We want you and your pet to love every product from Comet & Sable. If something is not right, we will make it right.

30-Day Guarantee

You may request a refund or replacement within 30 days of the delivery date for any order. Please email us at ads.hoangdat@gmail.com or call +1 (505) 528-6588 with your order number and a short description (a photo helps if the item arrived damaged or defective).

Damaged, defective or incorrect items

If your item arrives damaged, defective or is not what you ordered, we will send a free replacement or issue a full refund, your choice. You do not need to return the item in these cases.

Change of mind

If you simply changed your mind, contact us within 30 days of delivery. We will send return instructions. The item must be unused and in its original condition and packaging. Return shipping costs for change-of-mind returns are paid by the customer.

Personalized items

Personalized products, such as the Personalized Pet Photo Mug, are made to order and cannot be returned or refunded unless they arrive damaged or defective.

How refunds are issued

Approved refunds are returned to your original payment method within 5-10 business days after we confirm your request or receive your return. Your bank may take additional time to post the credit.

Cancellations

You can cancel an order for a full refund before it ships. Contact us as soon as possible. Once an order has shipped it falls under the return terms above.